Term's and Conditions

Tour - Cancellation

Cancellation by you:

The lead name on the booking must give notice to cancel the Holiday in writing or mail at our office and we shall refund the tour cost after deduction cancellation charges as under.

In order to cover our expected loss from the cancellation of the booking there is set scale of charges which must be paid by you or anyone traveling with you;

If cancelled before 15 days of travel/arrival date you will get 100% refund. 

From the booking date till 7 days prior to the departure date, 25% of the package cost is chargeable.

From cancellations made within 7 days prior to the departure date, 100% of the package cost is chargeable.

In the event of a no show or booking reduction (after arrival date) the full cost of the booking is charged.

Refunds

In case you are eligible for refunds based on the “Cancellation and Returns” policy given above,then the refund will be remitted back to you in 2-5 working days. In case of any issues, write to us at accounts@ss-caravantravels.in.com or call us at +91 8899564876  – Tel: 0194 2507511. 

Special instructions

Driver & car details:   These details will be sent to the customer by SS Caravan Travels approximately before 1 Day from the pickup date by Whatsapp / SMS or email. In some cases the driver of SS Caravan Travels  may also call in advance to reconfirm with the customer.


Non receipt of driver and car details:    In such cases the customer needs to contact the support team at SS Caravan Travels on +91 8899564876  – Tel: 0194 2507511. and mention the booking reference number (Confirmation number).

Demand of money by the driver:     The voucher provided to the customer clearly indicates the items including on his booking. Any amount over and above this both in terms for distance and duration and other items such as night charges, driver allowance, toll, taxes, state taxes, charges on for extra Kms consumed if applicable, charges for extra hours consumed if applicable parking charges etc which are not included in the booking amount have to be paid directly to the driver as mentioned below. In case of any dispute with the driver the customer should reach the support team of SS Caravan Travels or call at our 24 X 7 customer support number +91 8899564876  – Tel: 0194 2507511. and mention the booking reference number.

Payment of extra charges:   Any extra charges applicable have to be paid to the directly in cash to the driver.

Refusal by the driver to deliver services:     The customer to contact the support team at SS Caravan Travels – Taxi Service Team on +91 8899564876  – Tel: 0194 2507511. and mention the booking reference number.

Support Team

Email:- Support@ss-caravantravels.in
Accounts@ss-caravantravels.in
Mobile:- +91 8899564876 | +91 7889539008
24x7 Support

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